Reference

tepat4d Terms & Conditions for Your Account

Our Terms & Conditions set the rules for opening an account, accessing Sic Bo, Buffalo King Megaways and other lobby rooms, and using DANA, OVO, GoPay or QRIS.

Account eligibilityWallet checksPolicy changesData handling
Browse Our Lobby Read FAQ
tepat4d tepat4d Terms & Conditions for Your Account
HELP DESK

Where to Ask About Account Rules

Questions about the Terms & Conditions should reach the route that matches the issue, so we can check the correct record instead of sending you between departments. From Yogyakarta or elsewhere in Indonesia, keep your account phone number and payment reference ready when you contact us. We use those details to locate the relevant account step without asking you to send a password or private wallet PIN.

Team online

Account access

Use our account-help route when phone verification, a new-device sign-in or an eligibility question prevents access under the Terms & Conditions. We can explain the relevant rule and next account step.

Wallet status

Choose the cashier support path for DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions. Include the transaction reference so we can match the payment record to your account.

Policy request

Send a policy question when you need a clause clarified, a correction recorded or a change request assessed. We will use your verified account details to keep the response tied to you.

DATA PRACTICE

How We Handle Terms, Data and Security

The Terms & Conditions explain what we collect for account access, payment matching and security checks, and how you can ask about those records.

Account records

We use your registered phone number and account details to confirm ownership, connect a payment reference and assess access under the Terms & Conditions. Do not share your password or wallet PIN with us.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record so we can investigate a disputed or unmatched transaction.

Cookies

Cookies and similar device data may support sign-in continuity, security checks and policy preferences. Your browser settings can control cookies, although changing them may affect account access steps.

Security checks

When a new device or unusual sign-in requires confirmation, we may ask for the account step described in the Terms & Conditions. This helps keep access connected to the account holder.

Retention requests

If you ask how long a record is kept, contact our policy route with your verified account details. We will explain the applicable retention reason and whether a record can be changed or removed.

Policy changes

To request a correction or question a revised clause, contact support through the account or policy path. We assess the request against the current Terms & Conditions and local access rules.

Terms & Conditions Questions Before Account Access

These answers cover the policy questions you may have before opening an account or asking support to check a payment record. If your situation is not listed, send the account phone number and a short description through the relevant support path.

You can read the current Terms & Conditions on this page before opening an account. Check the publication wording whenever you return, because a later version may apply to new account or payment steps.

Access depends on local law. You are responsible for confirming that account access is permitted where you are located, while we apply the account and verification rules shown in the current policy.

Use accurate details that belong to you, including the phone number used for account verification. We may compare those details with a DANA, OVO, GoPay, QRIS or bank payment reference.

A payment may need checking when its reference, amount record or account details cannot be matched. This can apply to QRIS, wallet payments, bank transfer or a virtual account under our payment rules.

Yes. Contact our policy support route with verified account details and explain the correction. We assess the request under the Terms & Conditions, security requirements and any applicable retention duty.

A new device may trigger phone verification or another account check before access continues. These steps help confirm that the person signing in is connected to the registered account.

Send the clause, date or account step you want clarified through the policy contact path. We can explain the current wording and record a correction or change request where appropriate.

Related Pages

tepat4d Indonesia FAQ Account information About Us Access guide